Yes. All Australian and New Zealand orders ship free with express delivery. There is no minimum order value and no code to enter. Free express shipping applies to every order across the full range, from dress shoes, loafers, and boots to leather sneakers and belts.
All Australian and New Zealand orders are shipped via Australia Post express. A tracking number is sent by email once the order leaves the warehouse.
Most Australian orders arrive within 1 to 3 business days from dispatch. Regional areas may take 3 to 5 business days depending on the postcode. Orders placed before the daily dispatch cut-off are sent the same day where stock is available. Track your parcel directly at auspost.com.au/mypost/track using the tracking number in your confirmation email. For detailed coverage times by postcode, refer to Australia Post delivery timelines.
New Zealand orders arrive within 3 to 5 business days from dispatch. Shipping is free and tracked via Australia Post international express. A tracking link is sent by email once the order is dispatched.
Yes. Enter the accurate Parcel Locker or Parcel Collect details when completing your shipping information at checkout. Australia Post will deliver to the nominated collection point. Make sure the address is entered exactly as it appears in the Australia Post system to avoid any delivery issues.
A tracking number is sent by email once the order leaves the warehouse. Track the parcel at Track your parcels - Australia Post by entering the tracking number. A tracking email arrives within one business day of placing an order. Check your spam folder or contact info@sparrods.com within one business day of placing your order, check your spam folder or contact the team at info@sparrods.com.
Contact info@sparrods.com with your order number. The team will follow up with Australia Post on your behalf. You can also contact Australia Post Customer Service directly at auspost.com.au by quoting your tracking number to get a status update.
Orders are processed immediately after payment is confirmed, which makes address changes difficult once an order is in the system. Contact info@sparrods.com or call (+61) 420 866 283 as quickly as possible with your order number and the correct address. Once a parcel has been dispatched, Sparrods will reach out to Australia Post directly to request the address amendment at no cost to you. You can also contact Help & support - Australia Post directly or call 13 76 78 with your tracking number to request the address change yourself.
Check your shipping details carefully before completing any order. Sparrods is not liable for parcels lost in transit due to an incorrect address provided at checkout. Contact info@sparrods.com straight away with your order number and the correct address. Once an order has been dispatched, we cannot redirect it.
Check your delivery address carefully before completing any order. Once payment is confirmed, orders are processed immediately and address changes become difficult to action. Contact info@sparrods.com or call (+61) 420 866 283 straight away with your order number and the correct address if you notice an error after ordering.
Sparrods is not liable for parcels lost in transit due to an incorrect address provided at checkout. Make sure the address you enter is accurate and current before finalising your purchase.
Every Sparrods order is physically inspected and photographed before it leaves the warehouse. If an incorrect product arrives, email info@sparrods.com with your order number and clear photos of what was received as soon as possible. The correct item will be arranged and return shipping is at no cost to you.
Yes. Sparrods ships to most countries worldwide with tracked delivery. All international orders are shipped via DHL and Australia Post Express depending on the destination. The following locations are not currently served: Russia, Ascension, Bouvet Island, British Indian Ocean Territory, French Southern Territories, Heard and McDonald Islands, Pitcairn, Saint Pierre and Miquelon, Tajikistan, Tristan Da Cunha, US Minor Outlying Islands and Western Sahara.
International shipping is charged at a flat rate of AU$30 at checkout, regardless of order size or destination. This applies to all countries outside Australia and New Zealand. Australian and New Zealand orders ship free.
Estimated delivery times by destination are in the table below. These are estimates from dispatch date and do not account for customs processing, which can add time depending on the destination country.
| DESTINATION | ESTIMATED DELIVERY |
|---|---|
| New Zealand | 3 to 5 business days |
| Singapore | 5 to 7 business days |
| Malaysia | 5 to 7 business days |
| Japan | 5 to 7 business days |
| All Asia (except China) | 5 to 7 business days |
| USA | 5 to 7 business days |
| Canada | 5 to 7 business days |
| UK | 5 to 8 business days |
| Europe | 5 to 8 business days |
| Middle East | 7 to 10 business days |
| Africa | 7 to 12 business days |
| Pacific Islands | 7 to 12 business days |
A tracking number is sent by email once the order is dispatched. For orders shipped via DHL, track the parcel at Tracking - DHL - Australia by entering the tracking number provided.
For orders shipped via Australia Post, track the parcel at Track your parcels - Australia Post using the same tracking number. A tracking email arrives within one business day of dispatch. Check your spam folder or contact info@sparrods.com if it has not arrived within that time.
Australian and New Zealand customers do not pay import duties. International customers outside these two countries may be subject to local customs charges, VAT or import duties depending on the destination country. These charges are the responsibility of the buyer and are handled by the destination customs office. They are not included in the Sparrods checkout price.
For country specific guidance on import duties:
Important: The AU$30 international shipping fee is not refundable once the order has been dispatched. On approved returns from international orders, only the cost of the product is refunded. Australian and New Zealand customers are not affected as all orders ship free.
Once an international order has been dispatched via DHL or Australia Post express, contact the relevant courier directly with your tracking number to request an address amendment.
For DHL, visit Customer Service - DHL - Australia or call your local DHL office. For Australia Post, visit Help & support - Australia Post or call +61 3 8340 7239. Sparrods is not liable for any additional charges or failed deliveries resulting from an incorrect address provided at checkout.
No. International orders cannot be delivered to PO Box numbers or Post Parcel Lockers. A full street address is required for all international deliveries via DHL and Australia Post express.
Check your delivery address carefully before completing any order. Once payment is confirmed, orders are processed immediately and address changes become difficult to action. Contact info@sparrods.com or call (+61) 420 866 283 straight away with your order number and the correct address if you notice an error after ordering.
Sparrods is not liable for parcels lost in transit due to an incorrect address provided at checkout. International orders cannot be delivered to PO Box numbers or Post Parcel Lockers. A full street address is required for all international deliveries via DHL and Australia Post express.
Return shipping is the responsibility of the buyer for all international returns and exchanges. Sparrods covers return shipping only where a product arrived with a manufacturing defect or an incorrect item was delivered. In those cases, email info@sparrods.com with your order number and photos of the issue and the team will arrange return shipping at no cost to you.
Important: Every Sparrods order is physically inspected and photographed before it leaves the warehouse, so the condition of each product at dispatch is always on record.
Before returning any product, email info@sparrods.com with your order number. Full details on the return process, conditions and where to send returns are at Returns & Exchanges | Sparrods & Co. Returns must be sent to: Sparrods and Co Pty Ltd, Level 5, 73 Northbourne Avenue, Canberra ACT 2601, Australia.
Return shipping is the responsibility of the buyer for all international returns and exchanges. Sparrods covers return shipping only where a product arrived with a manufacturing defect or an incorrect item was delivered. In those cases, email info@sparrods.com with your order number and photos of the issue and the team will arrange return shipping at no cost to you.
For any questions about materials, sizing, country of origin or anything else before placing an order, contact the team at info@sparrods.com or call (+61) 420 866 283. The team responds within three hours during business hours.