Returns & Exchanges

Cancellation

Order cannot be cancelled if payment has not been finalized. In the event, payment has been finalized and you want to cancel your order, kindly contact us to initiate the cancellation process.

We strongly encourage you to always create an account with us to enable us to process your cancellations, returns and exchanges quickly.

Sorry to hear you want to cancel your order. Unfortunately, we process orders immediately payment has been completed. Please contact us with your order number for us to initiate the cancellation.

If product has been shipped, it is impossible for orders to be cancelled.

Yes, you will be refunded fully.

Warranty

We warrant all products to be free from manufacturing defects and exhibiting excellent craftmanship and high quality to the satisfaction of our customers. We are bound in accordance with the Australian Consumer Law.

We are here because of our customers and our main goal is to ensure their ultimate satisfaction when they purchase our products. We offer 30-day returns upon receiptof your product. Please note, returns will be accepted only:

  • if the product has not been worn and is in its original packaging with all associated labels, dust bag and tissue paper. Since we use leather soles in most of our shoes, returns will not be accepted if the soles have been worn and used on hard surfaces.
  • if the product has factory manufacturing defect or faults.

To return a product, kindly send us an email at info@sparrods.com with your receipt number to discuss your returns. You will be issued with a case number to be used for all correspondence. We endeavor to respond to emails within 3 hours.Alternatively, you can reach us on our social media handles.

Returns

We provide a 30-days money back guarantee. If you are not satisfied, or changed your mind about your purchase, you may request to return the product within 30 days from receiving order. The product must be returned with all the original accessories and packaging.

Please note, product will not be accepted if they have been used on hard surface and not in the original packaging with all associated labels, dust bag and tissue paper as specified.

We strongly advise you to contact us through email info@sparrods.com or via our social media channels if you are having challenges in determining your correct size.

Our formal shoes and boots except sneakers come in wide width which provide you with enough room for your feet to breathe. Our mens footwear are made with full-grain calfskin leather, which will stretch slightly when worn and adapt to the shape of your feet. Yes, you can return the product if you choose the wrong size if only it meets the specified requirements.

NOTE: Always try on your new shoes on carpet, not wooden floors or other hard surfaces. Most of our shoes feature vegetable-tanned leather soles. Returns will not be accepted if the soles have been used on hard surfaces.

No, you are liable for paying for shipping cost when returning purchases both in Australia and international. 

Before returning any product, please email us @info@sparrods.com

All returnsmust be submitted to:

Sparrods & Co Pty Ltd

Level 5, 73 Northbourne Avenue,

Canberra 2601, Australia

We undertake thorough quality inspection to ensure there is no defect with your product before shipment. We will not accept damages that were caused by you. If the damage is a factory defect, yes, we will accept on the condition that the product has not been worn, in its original package with all associated labels, dust bag and tissue paper. 

However, if we inspect the product and determine the damage was caused by you, we will return the damage or faulty product back to you.

Yes. When you return damaged product, we will inspect to ascertain if it meets our specified criteria specified under our warranty requirements. We will notify you of approval or rejection after thorough inspection. If approved, your refund will be processed, and credit automatically applied to your credit card or original method of payment, within 15 days.

However, we will return the product back to you if we determine the damage was caused by you. In this case, you will not be entitled to refund.


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@sparrods.com.

We understand that sometimes product can be damaged when in transit. In the event the packaging box is damaged and thereby damaging the product, please take pictures of the packaging box and product and send it to info@sparrods.com. We will review the damaged product to ensure they were not damaged by you. If we deem the damage was not your fault, we will socialize the images with our Courier Partners to prevent such from reoccurring in the future.

Sorry when such happens. Yes, we will replace the product with no cost attributed to you.

We are direct to consumer business selling our product at a significant discount to major brands by eliminating the middlemen. We hardly run sales or promotions. In the event we run any sales or promotions, purchased product cannot be returned for refund, instead you will be given a store credit to use to purchase other product. 

Our shoes come in limited editions and constantly producing new styles to meet market demands. Before purchasing any promotional or sales product, please let us reach out to us at info@sparrods.com if you are experiencing challenges in identifying your correct size

Exchanges

To exchange a purchased product, kindly contact us with the order number and the product you want to exchange for us to initiate the process.

Yes, you can if only the following condition is met. Please note, exchanges will be accepted only:

  • if the product has not been worn and is in its original packaging with all associated labels, dust bag and tissue paper. Since we use leather soles in most of our shoes, returns will not be accepted if the soles have been worn and used on hard surfaces.
  • if the product has factory manufacturing defect or fault.

We will thoroughly inspect the products when we receive them, however, exchange will not be accepted if the above conditions have not been met. If the exchange is accepted by us, we will notify you to place a new order.

No, products purchased during sales or promotions cannot be exchange for a different product. You will be given a store credit to use to purchase different product.

Store credits are valid for a period of 12 months.