Orders are processed as soon as payment is confirmed. If you need to cancel, email info@sparrods.com with your order number straight away. Once a parcel has been dispatched, cancellation is no longer possible and the standard returns process applies.
Yes. Orders cancelled before dispatch receive a full refund. Email info@sparrods.com with your order number so the team can act before the parcel leaves the warehouse.
Once an order has been dispatched, it cannot be recalled. The standard 30 day return process applies.
Contact info@sparrods.com or call (+61) 420 866 283 with your order number as soon as the parcel arrives and the team will guide you through the return. The product must be unworn, in its original packaging with all associated labels, dust bag and tissue paper to qualify.
Yes. Contact info@sparrods.com or call (+61) 420 866 283 with your order number and specify which item you want to cancel. The team will confirm whether the item has already been dispatched.
If it has not left the warehouse, a partial cancellation can be arranged and a refund issued for that item. If it has already been dispatched, the standard return process applies for that item on arrival.
Yes, provided the original order has not yet been dispatched. Contact info@sparrods.com or call (+61) 420 866 283 immediately with your order number and the size or colour you need.
The team will cancel the original order and confirm availability of the replacement before you place a new one. If the order has already left the warehouse, an exchange through the standard return process is the right route.
Contact info@sparrods.com or call (+61) 420 866 283 immediately with both order numbers. The team will cancel the duplicate before it is dispatched and issue a full refund.
If both orders have already been dispatched by the time you get in touch, the standard return process applies for the unwanted parcel on arrival.
Gift cards are delivered digitally and activated immediately after purchase, which means cancellation is not possible once the order is confirmed.
For any issues with a gift card order, contact info@sparrods.com or call (+61) 420 866 283 with your order number and the team will look into it.
Yes, in a positive way. Once a cancellation is confirmed and the refund is processed by Sparrods, Afterpay and Zip Pay are notified and any outstanding instalments are cancelled. Already paid instalments are refunded directly by Afterpay or Zip Pay to your nominated account.
Processing times vary between providers but typically take three to five business days. Contact your Afterpay or Zip Pay account directly if instalments continue after the refund confirmation email has been received.
All Sparrods shoes, boots, sneakers and belts are warranted to be free from manufacturing defects. Every order is physically inspected and photographed by the team before it leaves the warehouse, so the condition of each product at dispatch is always on record. Sparrods operates in full accordance with the Australian Consumer Law, which means your consumer rights apply regardless of the return window.
To qualify for a warranty claim, the following conditions must all be met:
To raise a warranty claim, email info@sparrods.com with your order number and clear photos of the defect as soon as possible. The team responds within three hours during business hours and will issue a case number for all correspondence. You can also reach the team by phone on (+61) 420 866 283 or through the social media channels at @sparrodsandco.
Important: New shoes should always be tried on carpet or an indoor soft surface first. Any sole worn on hard surfaces, wooden floors or rough ground cannot be accepted for a warranty claim as the shoe can no longer be assessed as unworn.
Yes. Sparrods offers a 30 day money back guarantee. To qualify, the following conditions must all be met:
Important: New shoes should always be tried on carpet or an indoor soft surface first. Sparrods shoes feature hand burnished vegetable tanned leather soles, studded rubber soles, natural rubber soles and crepe rubber soles depending on the style. Any sole worn on hard surfaces, wooden floors or rough ground cannot be accepted for return as the shoe can no longer be resold as new.
To initiate a return, email info@sparrods.com with your order number. The team responds within three hours during business hours and will issue a case number for all correspondence.
Yes. Before ordering, the team is available to help with sizing via email at info@sparrods.com, by phone on (+61) 420 866 283 or through the social media channels at @sparrodsandco. The Sparrods size guide also has foot length measurements in millimetres to confirm your size before placing an order.
All Sparrods dress shoes and boots are built on a wide last and the box calf leather softens and adapts to the shape of your foot over time. To qualify for a return or exchange, the following conditions must all be met:
Important: New shoes should always be tried on carpet or an indoor soft surface first. Any sole worn on hard surfaces, wooden floors or rough ground cannot be accepted for return as the shoe can no longer be resold as new.
Yes. Sparrods offers a full exchange or 100 percent refund on the cost of the product where the fit is not right. All dress shoes and boots are built on a wide last and the box calf leather softens and adapts to the shape of your foot with wear. If you are unsure about sizing before ordering, contact the team at info@sparrods.com or call (+61) 420 866 283. To qualify, the following conditions must all be met:
Important: New shoes should always be tried on carpet or an indoor soft surface first. Any sole worn on hard surfaces, wooden floors or rough ground cannot be accepted for return as the shoe can no longer be resold as new.
Return shipping is the responsibility of the buyer for all returns and exchanges, both within Australia and for international orders.
Where a product arrives with a manufacturing defect, or an incorrect item was delivered, Sparrods covers the cost of return shipping in full. In those cases, email info@sparrods.com with your order number and photos of the issue and the team will arrange the return at no cost to you.
Important: Every Sparrods order is physically inspected and photographed by the team before it leaves the warehouse, so the condition of the product at dispatch is always on record.
Before returning any product, please email us @info@sparrods.com
All returns must be submitted to:
Sparrods & Co Pty Ltd
Level 5, 73 Northbourne Avenue,
Canberra 2601, Australia
Every Sparrods order is physically inspected and photographed before it leaves the warehouse, so the condition of each product at dispatch is always on record. If something arrives damaged or not as expected, email info@sparrods.com with your order number and clear photos of the issue as soon as possible. The team will review the evidence against the pre-dispatch record and get back to you promptly.
Where a manufacturing defect is confirmed, a replacement is arranged depending on stock availability.
Damage caused by use after the product has been received is assessed separately. If the inspection determines the damage occurred after delivery, the product is returned to you. The pre-dispatch photos provide a clear record for both parties, which makes the process straightforward and fair.
All Sparrods orders are carefully packed with bubble wrap for protection before leaving the warehouse. Every order is also physically inspected and photographed before dispatch, so the condition of the product at the point of shipping is always on record.
If your order arrives with transit damage, take clear photos of both the packaging box and the product and email them to info@sparrods.com with your order number as soon as possible. The team will review the photos against the pre-dispatch record to confirm the damage occurred in transit.
Where transit damage is confirmed, a replacement will be arranged at no cost to you. The pre-dispatch photos and packaging records are also shared with the courier partner to prevent the same from happening again.
Contact the team at info@sparrods.com or call (+61) 420 866 283 with your order number and the item you want to exchange for. The team will confirm stock availability and guide you through the process.
Yes. To qualify, the following conditions must all be met:
Once the returned item is received and inspected, you will be notified to place the new order.
Important: New shoes should always be tried on carpet or an indoor soft surface first. Any sole worn on hard surfaces, wooden floors or rough ground cannot be accepted for exchange as the shoe can no longer be resold as new.
Sparrods does not run sales or promotions. All products are sold at their full price as listed on sparrods.com. The standard exchange conditions apply to all purchases.
Yes. Exchanges for change of mind are accepted within 30 days provided the following conditions are all met:
Contact the team at info@sparrods.com or call (+61) 420 866 283 with your order number to start the process.
Yes. Sparrods offers a full 100 percent refund on the cost of the product when all of the following conditions are met:
NOTE: Always try on your new shoes on carpet, not wooden floors or other hard surfaces. Most Sparrods shoes feature vegetable tanned leather soles. Returns will not be accepted if the soles have been used on hard surfaces.
For international orders, the AU$30 flat shipping fee is non-refundable once the order has been dispatched. Only the cost of the product is refunded in full. Australian and New Zealand customers are not affected as all orders ship free.
No. Sparrods processes refunds in full with no transaction fees deducted. You will receive a confirmation email once the refund has been initiated. Depending on your bank, funds typically take three to five business days to appear in your account after processing.
Yes. Every Sparrods order is physically inspected and photographed by the team before it leaves the warehouse, so the condition of the product at dispatch is always on record.
If product arrives damaged or faulty, email info@sparrods.com with your order number and photos of the fault as soon as possible. The team will inspect the evidence against the pre-dispatch record and notify you of the outcome.
Where a manufacturing defect is confirmed, a full 100 percent refund is processed and credited to the original payment method within a three to five business days. If the inspection determines the damage was caused by use rather than manufacture, the product is returned to you and no refund is issued.
Allow three to five business days from the refund confirmation email for the credit to appear in your account. Banks sometimes take a little longer than the Sparrods processing time to reflect the amount.
If the refund has still not appeared after five business days, contact info@sparrods.com or call (+61) 420 866 283 with your order number and the team will look into it.