Shipping & Delivery

Yes, within Australia. You pay ($0)

We use Australia Post for express domestic deliveries.

To track your shipment, click on Australia Post Track and enter the tracking number that was sent to you.

Your order will be processed as soon as the transaction has been completed. You will receive a confirmation and tracking number via email once your order has been shipped; with it, you will be able to track your order on our website or via Australia Post website.

You will receive your product within 1 – 3 business days. For detailed delivery times, please refer to Australia Post delivery timelines

Yes, provide the accurate Parcel Locker or Parcel Collect details when entering your shipping information.

If your product has not been delivered as per the timeline provided, please email us info@sparrods.com with your order number or reach out to us via our social media channels.

We will follow up with Australia Post to ascertain the status of your delivery. Alternatively, you can reach out directly to Australia Post by quoting your shipment tracking number to ascertain the status of your delivery.

Australia Post will advise you if there is any cost associated with changing of address. Please note, you will be responsible for any charges.

Please, ensure you have provided the correct destination address when finalizing your purchase. We process orders immediately after receiving payment confirmation which makes it difficult to change your address.

We will not be liable for any purchased product that has been lost in transit, so ensure the address you have provided is accurate and current.

We inspect every product thoroughly before shipping, in the event incorrect product was delivered, inform us as quickly as possible. You can return the product in exchange for the correct product. Return comes at no cost to you.

We use DHL for international deliveries.

Yes, we offer worldwide shipping except these countries:

• Ascension
• Bovet Island
• British Indian Ocean Territory
• French Southern Territories
• Heard & McDonald Islands
• Pitcairn
• Saint Pierre & Miquelon
• Tajikistan
• Tristan Da Cunha
• Us Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Is)
• Western Sahara

 Please note if you are based in Russia, we only deliver to business addresses and not to private address.

We offer express delivery worldwide via DHL. International shipping is expensive; however, we have subsided the cost and charge customers a standard flat fee of AU$30. Final cost will be determined at checkout.

To track your international shipment, click on DHL Track & Trace and enter the tracking number that was sent to you.

Your order will be processed as soon as the transaction has been completed. You will be notified once your order has shipped. You will receive a tracking number via email; with it, you’ll be able to track your order via DHL. For international, the following estimated delivery applies:

Please note, these are estimated business day excluding weekends. Due to COVID-19 with continuous border closure, delivery time may significantly be impacted. We will keep you updated.

• NZ | https://www.customs.govt.nz/personal/online-shopping/
• US | https://www.cbp.gov/trade/basic-import-export/internet-purchases
• Canada | https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
• UK | https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
• Spain | https://www.avalara.com/vatlive/en/country-guides/europe/spain/spanish-vat-rates.html

We process orders immediately once payment has been completed which makes it difficult to change the shipping address. If you want to change, kindly reach out directly to DHL by quoting your tracking number and also the order number to discuss how to amend the address.

Yes, if we are unable to deliver a shipment because of an incorrect address then additional charges may apply if the address to which we deliver the shipment is different to the one shown on the consignment note or the label affixed to your shipment.

Ensure you have provided the correct destination address when finalising your purchase. We process orders immediately when payment has been received which makes it difficult to change your address. We will not be liable for any purchased product) that has been lost in transit, so ensure the address you have provided is accurate and current. Always make sure you check the accuracy of your address before finalising your transaction.

Please note, we don’t delivery to international to Post Office Box numbers and Post Parcel Lockers

Before purchasing any of our product, assuming you have questions relating to the materials used, country of origin, sizes and any other related matters, please reach out to us at info@sparrods.com or send us a direct message through our social media channels. Our main goal is satisfaction of our customers.

No, you are responsible for paying shipping cost when returning purchased product so please ensure you reach out to us if in doubt of anything before finalizing your purchase. We are here to serve you.

Before returning any purchased product, please note, returns will be accepted only:

• If the product has not been worn and is in its original packaging with all associated labels, dust bag and tissue paper.
• Since we use vegetable tanned leather soles in most of our shoes, returns will not be accepted if the soles have been worn and used on hard surfaces.
• if the product has factory manufacturing defect or fault

Send email us at info@sparrods.com or use the form at the Contact Us Page. We will review your request and will provide you with a response within 3 hours.